Our Guarantees to You

Bio-Rad is committed to provide high quality products and unrivaled technical support services to support its customers.

In addition to our ISO 9001: 2015 certification, Bio-Rad demonstrates its commitment to quality by offering:

  • Technical Support staffed by experienced scientists with specialist antibody and application knowledge
  • Up to 18 months shelf life on catalog products
  • Quality and Performance, and Satisfaction Guarantees

Bio-Rad Antibody Quality and Performance Guarantee
 

As an antibody manufacturer, we stand behind the quality of every vial of antibody that leaves our premises. We know that your experiments depend on consistent results in your application. We perform both in house testing and a thorough review of published literature, to determine which applications are suitable for use with each of our antibodies. We have expert technical support on hand to help you resolve issues, optimize conditions, and troubleshoot.

If you are experiencing an issue with any Bio-Rad catalog antibody, which our technical support is unable to solve, and/or the product does not meet the specifications, as described on its datasheet, we will replace the antibody or offer a credit — guaranteed!

Furthermore, if we find an antibody falls below our required standards, we will launch an internal investigation, making any necessary changes and where required remove the antibody from sale.


Satisfaction Guarantee
 

Your satisfaction with our products and services is the key to our success.

If you are not satisfied with any of our products and services, let us know why and we will do our best to put it right – guaranteed!