Help using bio-rad-antibodies.com

Help using bio-rad-antibodies.com

Navigating the website


Registration


Managing your account


Online ordering


General website information


Navigating the website 


Getting started

bio-rad-antibodies.com uses cookies to enhance customer user experience e.g. setting pricing information where applicable. Without cookies the website would not function correctly.

First-time visitors to bio-rad-antibodies.com will be asked to set a country cookie either when they register or when they undertake a product search/navigate to a product (datasheet) page without registration.

[ Back to menu ]


Site overview

bio-rad-antibodies.com has four product area/services gateway pages – Catalog, HuCAL® Monoclonals, Bulk Antibodies and Custom Services – plus a Resources gateway page. Each of these areas can be accessed from the main navigation bar found at the top of every page. A full sitemap can be found in the footer.

Note: To navigate and use the site properly, JavaScript must be enabled in your browser. If you are having trouble linking to or viewing site pages, check your browser preferences to see if JavaScript is disabled. For help, see your browser's Help section.

Sections including our Technical and Customer Support, Quality Certification, Corporate, Careers, Distributors, and Product Guarantees can be found on the right-hand side of the homepage and most other pages.

Summary of our gateway pages

Catalog – Broken down into research areas, you can access our wide range of 15,000 off-the-shelf primary and secondary antibodies, buffers and accessory reagents. The range of Bio-Rad antibody products includes apoptosis kits, autophagy reagents, CD markers, epitope tag antibodies, immunology antibodies, neuroscience antibodies and veterinary reagents.

HuCAL Monoclonals – Our HuCAL technology can generate custom monoclonal antibodies in just eight weeks. HuCAL is a proprietary collection of over 40 billion unique, fully human antibodies that enables rapid in vitro selection of antibodies with high affinity and specificity.

Bulk Antibodies – Bio-Rad is a leading contract manufacturer and supplier of antibodies. We offer a full range of immunoassay products and services, all adaptable to meet your individual project requirements. Antibodies are available in bulk quantities, which can be manufactured to custom specifications.

Custom Services – For small or large scale production, our services include mouse monoclonal hybridoma generation, numerous species options for polyclonal antibodies, tissue culture, and downstream processing of antibodies – including serum purification and conjugations to various fluorochromes.

Resources – Whether you are seeking literature, technical support or application support guides, you will find all of our resources under this section.

Back to menu ]


Product search results and filtering

Use the search facility on the homepage or the top right of every page to find your products of interest. Make sure the drop-down is set to Products and type in the specificity, catalog number or search term. If the search returns no results, try variations of your specificity or synonyms. You can also contact technical support for further advice or to help you locate a product.

Search results are ranked by relevance. On the search results page, use the left-hand side filtering options to further refine your search. The filtering choices will vary depending on the search term entered and the product type.

Once you've filtered your search using one of the filtering options, you may see a different set of filtering options (if available for your search term). You can then filter your search further using one of those options.

At any time during the process, you can clear any of your filters to see a more comprehensive set of results or reset all of your filters to see the original search results.

You can select up to three items for a side-by-side comparison using our “Compare” feature.

You don’t even have to leave the search results page to look at our product images. Just click on the camera icon for a pop up window to appear, and close it when you’re done. If you need further information about the product, simply visit the online product page.

Back to menu ]


Website search

This search is useful for locating mini-reviews and gateway pages mentioning your search term.

Use the search facility on the homepage or the top right of every page. Make sure the drop-down is set to Website and type in the search term. If the search returns no results, try variations or synonyms.

Note: To find specific products in our catalog, you should use the product search described in the section above.

Back to menu ]


Product/Research category page

This type of webpage provides an overview of a particular category of products, e.g. anti-idiotypic antibodies or apoptosis kits, with deeper links to product information.

Back to menu ]


Product page

A product page provides detailed information for a particular product via clickable tabs. On a product page you can:

  • View product images by clicking on the thumbnails to enlarge
  • See a detailed product summary including storage conditions, UniProt numbers and the applications the product has been tested for
  • Download a PDF datasheet
  • Download the relevant MSDS (Material Safety Data Sheet)
  • View related reagents
  • Read relevant protocols
  • See academic references
  • View images in published journals where the product has been used

Back to menu ]


Help center

Go to your preferences center by clicking on the “Your Account” link found at the top of each page

You will see the “Help center” towards the bottom of the page. Under this section, you will find some useful links to frequently asked questions or issues:

  1. Forgotten username
  2. Forgotten password
  3. Email us with a general inquiry (you will be required to sign in to use this facility)
  4. Telephone us
  5. Help with placing orders
  6. Technical FAQs

Back to menu ]


Registration


Registering at bio-rad-antibodies.com and “Your Account”

You do not need to register to navigate the website, but we do recommend it, as it will allow you enjoy the enhanced personalization features of the website and place orders online.

 

After registration, you can add your areas of interest and update your account details through our preference center. To access the preference center, just click on the “Your Account” link found at the top of each page.

Under “Your Account” you will find the following options:

  • Manage your research areas of interest
  • Manage your email subscriptions
  • Edit your profile
  • Update password
  • Manage your addresses
  • View order history/quick re-order
  • Manage credit cards
  • Manage sales tax/VAT exemption
  • Add/edit your Bio-Rad customer account number
  • Forgotten username retrieval
  • Forgotten password retrieval
  • Frequently asked questions (technical and online ordering)
  • Access to support services

Back to menu ]


How to register

Click Register or Sign In (followed by the new user registration link in this case) found at the top of any webpage:

  • Enter User Type: Individual, Lab or Multi-lab/purchasing agent depending on which description best fits your use of the website
  • Enter your full billing/invoice address, telephone number and email address 
  • Select any marketing emails you wish to receive
  • Choose a username
  • Enter a password (it must be a minimum of seven characters and contain both a letter and a number)
  • Repeat your password
  • Choose a security question from the drop-down menu 
  • Enter the answer to your security question
  • Click register to complete the process
  • If you are successful, you will be directed to the preference center page and a confirmation of registration message will appear
  • In the preference center you can add your areas of interest and update your account details

Note: For security reasons employees of Bio-Rad cannot directly access your account information to retrieve usernames or change passwords on your behalf.

Back to menu ]


Sign In

  • Click the Sign In link found at the top of any webpage
  • Enter your username and password

Back to menu ]


Forgotten your username?

OPTON 1

  • Click the Sign In link found at the top of any webpage
  • Click the “Forgotten your Username?” link and follow the instructions
  • Your username will be emailed to the address associated with your account

OPTION 2

  • Click on the Your Account link found at the top of any webpage
  • Go to the Help Center section of that page
  • Click the “Forgotten your Username?” link and follow the instructions
  • Your username will be emailed to the address associated with your account

Note: For security reasons employees of Bio-Rad cannot directly access your account information to retrieve usernames on your behalf.

Back to menu ]


Forgotten your password?

OPTION 1

  • Click the Sign In link found at the top of any webpage
  • Click the “Forgotten your Password?” link and follow the instructions
  • An email will be sent to the address associated with your username with a link which you must click to complete the verification process

OPTION 2

  • Click on the Your Account link found at the top of any webpage
  • Go to the Help Center section of that page
  • Click the “Forgotten your Password?” link and follow the instructions
  • An email will be sent to the address associated with your username with a link which you must click to complete the verification process

Note: For security reasons employees of Bio-Rad cannot directly access your account information to retrieve passwords on your behalf.

Back to menu ]


Managing your account 


Managing your user information

You can easily manage your user profile and edit your user information through your preference center. You can access the preference center via the “Your Account” link found at the top of each page. You need to sign in to make changes to your account.

Back to menu ]


Manage your research areas of interest

  • Go to your preference center by clicking on the “Your Account” link found at the top of each page
  • Under the “Personalization settings” section click the “Manage your research areas of interest” link
  • Sign in if/when prompted
  • You can select or update all the scientific areas of interest, species of interest and applications of interest applicable to you
  • When you have finished click on SAVE to update your settings

Back to menu ]


Manage your email subscriptions (subscribing and opting out of marketing emails)

Subscribing

To receive emails, you must register on the bio-rad-antibodies.com website. During the process you will be presented with email options.

Unsubscribing (opting out)

OPTION 1

  • On the footer of our marketing emails you will find: “To unsubscribe click here
  • Click the link and select the unsubscribe button on the subsequent screen

Note: This option will allow you to unsubscribe from that specific type of email, but not opt you out of the other marketing emails you have chosen to subscribe to. To opt out of all online marketing communications, the simplest way is to follow the steps in OPTION 2.

OPTION 2

  • Go to your preference center by clicking on the “Your Account” link found at the top of each page
  • Under the “Personalization settings” section click the “Manage your email subscriptions” link
  • Sign in if/when prompted
  • On the “Manage your email subscriptions” page you can update your email choices or opt out of all marketing emails by checking/unchecking the boxes
  • When you have finished click on SAVE to update your settings

Note: You cannot be opted out of order confirmation emails.

Back to menu ]


Edit your profile

  • Go to your preference center by clicking on the “Your Account” link found at the top of each page
  • Under the “Contact/Login information” section click the “Edit your profile” link Sign in if/when prompted
  • You can update the following fields of information: user type, title, first name, last name, position, company/institute, organization type, email address and contact telephone number
  • When you have finished click on SAVE to update your settings

Back to menu ]


Update password

  • Go to your preference center by clicking on the “Your Account” link found at the top of each page
  • Under the “Contact / Login Information” section click the “Update your password” link
  • Sign in if/when prompted
  • Complete the fields requested and click UPDATE

Back to menu ]


Manage your addresses (billing/invoice or shipping)

  • Go to your preference center by clicking on the “Your Account” link found at the top of each page
  • Under the “Contact / Login Information” section click the “Manage your addresses” link
  • Sign in if/when prompted
  • You are able to edit your billing/invoice address or enter a new shipping address
  • When you have finished click on SAVE to update your settings

Back to menu ]


View online order history/Quick re-order

  • Go to your preference center by clicking on the “Your Account” link found at the top of each page
  • Under the “Order/Payment management” section click the “View order history/quick re-order” link
  • Sign in if/when prompted
  • Click on a previous order to view it
  • Use the check boxes to add items to your cart

Note: The most current pricing for your products will be applied in the cart. 

Back to menu ]


Manage credit cards

  • Go to your preference center by clicking on the “Your Account” link found at the top of each page
  • Under the “Order/Payment management” section click the “Manage credit cards” link
  • Sign in if/when prompted
  • You can add a new card and edit or delete an existing card
  • When you have finished, click on SAVE to update your records

Back to menu ]


Claiming sales tax exemption (North American customers)

Note: Sales tax is charged to residents of CA or NC unless you complete the online tax exemption form. We may still request to see proof of your tax exemption certificate.

  • Go to your preference center by clicking on the “Your Account” link found at the top of each page
  • Under the “Order/Payment management” section, click the “Are you sales tax/VAT exempted?” link
  • Sign in if/when prompted
  • Select “YES” to claim tax exemption and complete the online form with the details requested
  • When you have finished, click on SAVE. Your details will be saved for future orders

Back to menu ]


Claiming VAT exemption (UK)

Note: VAT is charged to your order unless you complete the online tax exemption form. We may still request to see proof of your tax exemption certificate.

  • Go to your preference center by clicking on the “Your Account” link found at the top of each page
  • Under the “Order/Payment management” section, click the “Are you sales tax/VAT exempted?” link
  • Sign in if/when prompted
  • Select “YES” to claim tax exemption and complete the online form with the details requested
  • When you have finished, click on SAVE. Your details will be saved for future orders

Back to menu ]


Claiming VAT exemption (Austria, Belgium, Denmark, Finland, France, Iceland, Ireland, Luxembourg, Netherlands, Norway, Sweden, and Switzerland)

Note: VAT is charged to your order unless you provide us with a valid VAT number – which you can submit using our online form. We may still request to see proof of your tax exemption status.

  • Go to your preference center by clicking on the “Your Account” link found at the top of each page
  • Under the “Order/Payment management” section, click the “Are you sales tax/VAT exempted?” link
  • Sign in if/when prompted
  • Select “YES” to claim tax exemption and complete the field with your VAT number
  • When you have finished, click on SAVE. Your details will be saved for future orders

Back to menu ]


Add/Edit your Bio-Rad customer account number

If you (or your institution) have an existing Bio-Rad Customer Account number, please add it to your online profile to help us to identify you.

You can find your Customer Account number on a previous sales invoice or by asking your Local Bio-Rad Office for assistance. Alternatively, please check with the Purchasing Manager of your institution.

  • Go to your preference center by clicking on the “Your Account” link found at the top of each page
  • Under the “Order / Payment management” section click the “Add/Edit your Bio-Rad customer account number” link
  • Sign in if/when prompted
  • Enter or update your account number details
  • When you have finished, click on SAVE

Back to menu ]


Online ordering


Payment methods accepted

Online purchase orders and credit card orders can be accepted from the following countries:

  • USA
  • Austria, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Luxembourg, Netherlands, Norway, Sweden, Switzerland, UK

 

For all other countries we accept online purchase orders only, and these will be forwarded to your local distributor for fulfillment.

Back to menu ]


Using a credit card

In all the territories supported by credit card ordering, we accept MasterCard and VISA. In the USA and Canada, we also accept American Express and Discover.

Bio-Rad’s credit card ordering system complies with the strict Payment Card Industry Data Security Standard (PCI DSS), ensuring all data is secure. Our infrastructure is audited at regular intervals to maintain compliance.

Back to menu ]


Viewing product pricing

List prices are displayed for guest users in the following countries in their local currencies:

  • USA
  • Austria, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Luxembourg, Netherlands, Norway, Sweden, Switzerland, UK

Customers with special pricing arrangements can view their user-specific pricing on the search, product pages and shopping cart by adding their Bio-Rad Customer Account number to their profile. The following link explains how to do this: Add/Edit your Bio-Rad customer account number

For customers in all other countries, pricing will not be visible on the website and instead “TBC” (to be confirmed) will display on the search, product pages and shopping cart. When you place an order, your local distributor will contact you to confirm the price and any local taxes that may apply. View the distributor for your region.

Back to menu ]


Adding items to the cart

You can add items to your cart using various methods:

  • On a product search results page you will see an ADD to cart button beside each product. Select the quantity and click the button to add it to your cart. You will see your “My Cart” update (box at the top right)
  • On a product page you will see an ADD to cart button above the tabs. Select the quantity and click the button to add that product to your cart. You will see your “My Cart” update (box at the top right). Where there are additional formats available, you will see these listed with a similar ADD to cart button under the Additional Formats tab

Back to menu ]


Checking out/Completing your transaction

Click on the “Go to Checkout” link in the top right box (My Cart)

This will take you to the full cart view where you can adjust your selection

Once you have accepted the Terms and Conditions of Sales, click on the Proceed to checkout button

You will be asked to log in if you have not done so already, or to complete the registration steps

On the following site pages, enter all the information requested and choose your method of payment.

Note: not all countries are supported by credit card ordering

Review your order again, and when ready click Complete Order

An automatic order acknowledgement email will be sent to the address associated with your online account

Once checked by a customer services representative, an order confirmation email will be sent with any adjusted pricing applicable to your order and details of stock availability

Back to menu ]


General website information


Terms and conditions of sale

Please view here

Back to menu ]


Website terms of use

Please view here

Back to menu ]


Privacy policy

Please view here

Back to menu ]