Help using bio-rad-antibodies.com

Help using bio-rad-antibodies.com

Navigating the website


Registration


Managing your account


Online ordering


General website information


Navigating the website 


Getting started

bio-rad-antibodies.com uses cookies to enhance customer user experience e.g. setting pricing information where applicable. Without cookies the website would not function correctly.

First-time visitors to bio-rad-antibodies.com will be asked to set a country cookie either when they register or when they undertake a product search/navigate to a product (datasheet) page without registration.

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Site overview

bio-rad-antibodies.com has four product area/services gateway pages – Catalog, HuCAL® Monoclonals, Bulk Antibodies and Custom Services – plus a Resources gateway page. Each of these areas can be accessed from the main navigation bar found at the top of every page. A full sitemap can be found in the footer.

Note: To navigate and use the site properly, JavaScript must be enabled in your browser. If you are having trouble linking to or viewing site pages, check your browser preferences to see if JavaScript is disabled. For help, see your browser's Help section.

Sections including our Technical and Customer Support, Quality Certification, Corporate, Careers, Distributors, and Product Guarantees can be found on the right-hand side of the homepage and most other pages.

Summary of our gateway pages

Catalog – Broken down into research areas, you can access our wide range of 15,000 off-the-shelf primary and secondary antibodies, buffers and accessory reagents. The range of Bio-Rad antibody products includes apoptosis kits, autophagy reagents, CD markers, epitope tag antibodies, immunology antibodies, neuroscience antibodies and veterinary reagents.

HuCAL Monoclonals – Our HuCAL technology can generate custom monoclonal antibodies in just eight weeks. HuCAL is a proprietary collection of over 40 billion unique, fully human antibodies that enables rapid in vitro selection of antibodies with high affinity and specificity.

Bulk Antibodies – Bio-Rad is a leading contract manufacturer and supplier of antibodies. We offer a full range of immunoassay products and services, all adaptable to meet your individual project requirements. Antibodies are available in bulk quantities, which can be manufactured to custom specifications.

Custom Services – For small or large scale production, our services include mouse monoclonal hybridoma generation, numerous species options for polyclonal antibodies, tissue culture, and downstream processing of antibodies – including serum purification and conjugations to various fluorochromes.

Resources – Whether you are seeking literature, technical support or application support guides, you will find all of our resources under this section.

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Website search

Use our state of the art website search to quickly access our wide range of products and resources. The search bar is located on the homepage as well as on the top right hand corner of every page on the site.

To find the information you need, type in a product code, keywords, or phrase into the search bar and either select your desired option from the predictive results list, hit enter, or press the search magnifying glass button.

The search results are organized in three tabs by products, resources, and blog posts. You can refine the results in each tab by filtering using the facets listed on the left. You can also sort the product listings by popularity, images, references, or applications using the drop down box in the top right corner.

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Product/Research category page

This type of webpage provides an overview of a particular category of products, e.g. anti-idiotypic antibodies or apoptosis kits, with deeper links to product information.

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Product page

A product page provides detailed information for a particular product via clickable tabs. On a product page you can:

  • View product images by clicking on the thumbnails to enlarge
  • See a detailed product summary including storage conditions, UniProt numbers and the applications the product has been tested for
  • Download a PDF datasheet
  • Download the relevant MSDS (Material Safety Data Sheet)
  • View related reagents
  • Read relevant protocols
  • See academic references
  • View images in published journals where the product has been used

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Help center

Go to your preferences center by clicking on the “Your Account” link found at the top of each page

You will see the “Help center” towards the bottom of the page. Under this section, you will find some useful links to frequently asked questions or issues:

  1. Forgotten username
  2. Forgotten password
  3. Email us with a general inquiry (you will be required to sign in to use this facility)
  4. Telephone us
  5. Help with placing orders
  6. Technical FAQs

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Registration


Registering at bio-rad-antibodies.com and “Your Account”

You do not need to register to navigate the website, but we do recommend it, as it will allow you enjoy the enhanced personalization features of the website and place orders online.

After registration, you can add your areas of interest and update your account details through our preference center. To access the preference center, just click on the “Your Account” link found at the top of each page.

Under “Your Account” you will find the following options:

  • Manage your research areas of interest
  • Manage your email subscriptions
  • Edit your profile
  • Update password
  • Manage your addresses
  • View order history/quick re-order
  • Manage credit cards
  • Manage sales tax/VAT exemption
  • Add/edit your Bio-Rad customer account number
  • Forgotten username retrieval
  • Forgotten password retrieval
  • Frequently asked questions (technical and online ordering)
  • Access to support services

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How to register

Click Register or Sign In (followed by the new user registration link in this case) found at the top of any webpage:

  • Enter User Type: Individual, Lab or Multi-lab/purchasing agent depending on which description best fits your use of the website
  • Enter your full billing/invoice address, telephone number and email address 
  • Select any marketing emails you wish to receive
  • Choose a username
  • Enter a password (it must be a minimum of seven characters and contain both a letter and a number)
  • Repeat your password
  • Choose a security question from the drop-down menu 
  • Enter the answer to your security question
  • Click register to complete the process
  • If you are successful, you will be directed to the preference center page and a confirmation of registration message will appear
  • In the preference center you can add your areas of interest and update your account details

Note: For security reasons employees of Bio-Rad cannot directly access your account information to retrieve usernames or change passwords on your behalf.

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Sign In

  • Click the Sign In link found at the top of any webpage
  • Enter your username and password

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Forgotten your username?

OPTON 1

  • Click the Sign In link found at the top of any webpage
  • Click the “Forgotten your Username?” link and follow the instructions
  • Your username will be emailed to the address associated with your account

OPTION 2

  • Click on the Your Account link found at the top of any webpage
  • Go to the Help Center section of that page
  • Click the “Forgotten your Username?” link and follow the instructions
  • Your username will be emailed to the address associated with your account

Note: For security reasons employees of Bio-Rad cannot directly access your account information to retrieve usernames on your behalf.

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Forgotten your password?

OPTION 1

  • Click the Sign In link found at the top of any webpage
  • Click the “Forgotten your Password?” link and follow the instructions
  • An email will be sent to the address associated with your username with a link which you must click to complete the verification process

OPTION 2

  • Click on the Your Account link found at the top of any webpage
  • Go to the Help Center section of that page
  • Click the “Forgotten your Password?” link and follow the instructions
  • An email will be sent to the address associated with your username with a link which you must click to complete the verification process

Note: For security reasons employees of Bio-Rad cannot directly access your account information to retrieve passwords on your behalf.

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Managing your account 


Managing your user information

You can easily manage your user profile and edit your user information through your preference center. You can access the preference center via the “Your Account” link found at the top of each page. You need to sign in to make changes to your account.

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Edit your profile

  • Go to your preference center by clicking on the “Your Account” link found at the top of each page
  • Under the “Contact/Login information” section click the “Edit your profile” link Sign in if/when prompted
  • You can update the following fields of information: user type, title, first name, last name, position, company/institute, organization type, email address and contact telephone number
  • When you have finished click on SAVE to update your settings

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Update password

  • Go to your preference center by clicking on the “Your Account” link found at the top of each page
  • Under the “Contact / Login Information” section click the “Update your password” link
  • Sign in if/when prompted
  • Complete the fields requested and click UPDATE

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Manage your addresses (billing/invoice or shipping)

  • Go to your preference center by clicking on the “Your Account” link found at the top of each page
  • Under the “Contact / Login Information” section click the “Manage your addresses” link
  • Sign in if/when prompted
  • You are able to edit your billing/invoice address or enter a new shipping address
  • When you have finished click on SAVE to update your settings

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View online order history/Quick re-order

  • Go to your preference center by clicking on the “Your Account” link found at the top of each page
  • Under the “Order/Payment management” section click the “View order history/quick re-order” link
  • Sign in if/when prompted
  • Click on a previous order to view it
  • Use the check boxes to add items to your cart

Note: The most current pricing for your products will be applied in the cart. 

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Manage credit cards

  • Go to your preference center by clicking on the “Your Account” link found at the top of each page
  • Under the “Order/Payment management” section click the “Manage credit cards” link
  • Sign in if/when prompted
  • You can add a new card and edit or delete an existing card
  • When you have finished, click on SAVE to update your records

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Claiming sales tax exemption (North American customers)

Note: Sales tax is charged to residents of CA or NC unless you complete the online tax exemption form. We may still request to see proof of your tax exemption certificate.

  • Go to your preference center by clicking on the “Your Account” link found at the top of each page
  • Under the “Order/Payment management” section, click the “Are you sales tax/VAT exempted?” link
  • Sign in if/when prompted
  • Select “YES” to claim tax exemption and complete the online form with the details requested
  • When you have finished, click on SAVE. Your details will be saved for future orders

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Claiming VAT exemption (UK)

Note: VAT is charged to your order unless you complete the online tax exemption form. We may still request to see proof of your tax exemption certificate.

  • Go to your preference center by clicking on the “Your Account” link found at the top of each page
  • Under the “Order/Payment management” section, click the “Are you sales tax/VAT exempted?” link
  • Sign in if/when prompted
  • Select “YES” to claim tax exemption and complete the online form with the details requested
  • When you have finished, click on SAVE. Your details will be saved for future orders

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Claiming VAT exemption (Austria, Belgium, Denmark, Finland, France, Iceland, Ireland, Luxembourg, Netherlands, Norway, Sweden, and Switzerland)

Note: VAT is charged to your order unless you provide us with a valid VAT number – which you can submit using our online form. We may still request to see proof of your tax exemption status.

  • Go to your preference center by clicking on the “Your Account” link found at the top of each page
  • Under the “Order/Payment management” section, click the “Are you sales tax/VAT exempted?” link
  • Sign in if/when prompted
  • Select “YES” to claim tax exemption and complete the field with your VAT number
  • When you have finished, click on SAVE. Your details will be saved for future orders

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Add/Edit your Bio-Rad customer account number

If you (or your institution) have an existing Bio-Rad Customer Account number, please add it to your online profile to help us to identify you.

You can find your Customer Account number on a previous sales invoice or by asking your Local Bio-Rad Office for assistance. Alternatively, please check with the Purchasing Manager of your institution.

  • Go to your preference center by clicking on the “Your Account” link found at the top of each page
  • Under the “Order / Payment management” section click the “Add/Edit your Bio-Rad customer account number” link
  • Sign in if/when prompted
  • Enter or update your account number details
  • When you have finished, click on SAVE

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Online ordering


Payment methods accepted

Online purchase orders and credit card orders can be accepted from the following countries:

  • USA
  • Austria, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Luxembourg, Netherlands, Norway, Sweden, Switzerland, UK

For all other countries we accept online purchase orders only, and these will be forwarded to your local distributor for fulfillment.

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Using a credit card

In all the territories supported by credit card ordering, we accept MasterCard and VISA. In the USA and Canada, we also accept American Express and Discover.

Bio-Rad’s credit card ordering system complies with the strict Payment Card Industry Data Security Standard (PCI DSS), ensuring all data is secure. Our infrastructure is audited at regular intervals to maintain compliance.

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Viewing product pricing

List prices are displayed for guest users in the following countries in their local currencies:

  • USA
  • Austria, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Luxembourg, Netherlands, Norway, Sweden, Switzerland, UK

Customers with special pricing arrangements can view their user-specific pricing on the search, product pages and shopping cart by adding their Bio-Rad Customer Account number to their profile. The following link explains how to do this: Add/Edit your Bio-Rad customer account number

For customers in all other countries, pricing will not be visible on the website and instead “TBC” (to be confirmed) will display on the search, product pages and shopping cart. When you place an order, your local distributor will contact you to confirm the price and any local taxes that may apply. View the distributor for your region.

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Adding items to the cart

You can add items to your cart using various methods:

  • On a product search results page you will see an ADD to cart button beside each product. Select the quantity and click the button to add it to your cart. You will see your “My Cart” update (box at the top right)
  • On a product page you will see an ADD to cart button above the tabs. Select the quantity and click the button to add that product to your cart. You will see your “My Cart” update (box at the top right). Where there are additional formats available, you will see these listed with a similar ADD to cart button under the Additional Formats tab

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Checking out/Completing your transaction

Click on the “Go to Checkout” link in the top right box (My Cart)

This will take you to the full cart view where you can adjust your selection

Once you have accepted the Terms and Conditions of Sales, click on the Proceed to checkout button

You will be asked to log in if you have not done so already, or to complete the registration steps

On the following site pages, enter all the information requested and choose your method of payment.

Note: not all countries are supported by credit card ordering

Review your order again, and when ready click Complete Order

An automatic order acknowledgement email will be sent to the address associated with your online account

Once checked by a customer services representative, an order confirmation email will be sent with any adjusted pricing applicable to your order and details of stock availability

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General website information


Terms and conditions of sale

Please view here

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Website terms of use

Please view here

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Privacy policy

Please view here

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